Solution for "PrintSpirit" Print Service Failing to Start Automatically

"PrintSpirit" is a printing tool software that supports web printing, mobile device printing, and embedded device printing, meeting various printing needs in multiple scenarios. Using "PrintSpirit" requires installing a print server. Normally, after installation, "PrintSpirit" will automatically start as a Windows service program. However, due to different machine environments, sometimes the print server may fail to start automatically.

Below is an analysis of the related situations and the corresponding solutions.

1. Symptoms of Print Service Not Starting

  1. When accessing the server at http://127.0.0.1:9011, it shows that the server cannot be connected, is offline, unreachable, or the request times out. Normally, it should look like this:

  2. Unable to reference spirit.js

2. Analysis of Reasons for Failing to Start Automatically:

Normally, the print service should start automatically after downloading and installation. However, the print service may fail to start automatically if one of the following situations occurs:

  1. The current user has insufficient permissions and does not have system administrator rights. This situation is more likely to occur on PCs with strict permission management, especially those with Server versions installed. Generally, try reinstalling as an administrator; a direct overwrite installation should suffice.
  2. The port is occupied. The print service of "PrintSpirit" uses port 9011. Please check if port 9011 is occupied.
  3. Disabled by antivirus software. Please add it to the whitelist in the security software or antivirus software you are using, or directly report and submit it to the corresponding antivirus software server.
  4. If antivirus software is installed, it may prompt that a software is trying to modify system configuration during installation. You must allow this.

3. Solutions:

  1. Download the latest version of the installation software from the "PrintSpirit" official website: spirit-web-setup.exe, and reinstall it as an administrator. After installation, there should be PrintSpirit in the Windows startup bar, as shown in the figure below:

  2. If it still doesn't work. You can open the command line as an administrator. Then enter the following in the command line:

cd PrintSpirit installation directory
prnsvr install

Check the error message and handle it accordingly. Or submit the error message to "PrintSpirit" customer service.


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